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Responsible AI Policy

Last updated: May 25, 2026

1. Our Commitment

PT Kinetikum Indo Solusi is committed to developing and deploying artificial intelligence (AI) responsibly within the Liqaa platform. We believe AI should enhance human experiences, not replace them. This policy outlines the principles guiding our AI feature development and usage.

2. Transparency

We are committed to full transparency: users and their customers are always informed when interacting with AI, not a human. AI responses are clearly labeled to distinguish them from human agent responses. We do not hide the AI nature of our technology. Users can switch from AI to a human agent at any time.

3. Fairness and Bias

We actively work to prevent bias in our AI systems: we regularly monitor AI responses to detect bias, we do not discriminate based on race, gender, religion, or other protected characteristics, our AI models are trained and fine-tuned with fairness in mind, and we welcome user reports about unfair or biased responses.

4. Privacy and Data Security

In the context of AI: conversation data is processed according to our Privacy Policy and UU PDP. We use third-party AI (such as Anthropic Claude) with strict contractual protections. Customer data is NOT used to train third-party AI models. We implement end-to-end encryption for sensitive data processed by AI. Users can opt out of AI features.

5. Accuracy and Limitations

We are honest about our AI limitations: AI responses may not always be accurate or complete. AI should not be used as a substitute for professional advice (legal, medical, financial). We provide escalation mechanisms to human agents for complex cases. We continuously improve accuracy through feedback and monitoring.

6. Human Oversight

We maintain meaningful human oversight: all AI conversations are available for review by human agents. Dashboard users can view, edit, and correct AI responses. For critical business decisions, AI provides recommendations, not final decisions. We have a dedicated team responsible for AI quality and safety.

7. Continuous Improvement

We are committed to ongoing improvement of our AI systems through regular evaluation and updates. We incorporate user feedback to enhance AI quality and relevance. We stay current with AI ethics best practices and industry standards.

AI inquiries: ai-ethics@kinexa.id | General: legal@kinexa.id