Terms & Conditions
Last updated: June 1, 2026
1. Acceptance of Terms
By accessing and using the Liqaa platform ("Service") operated by PT Kinetikum Indo Solusi ("Company"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service. The Service includes the Liqaa Member dashboard, chat widget, AI assistant features, and all associated APIs.
2. Service Description
Liqaa is a SaaS-based AI messenger platform that provides: live chat widget for websites, AI-powered chatbot assistant, multi-channel messaging (website, Telegram, WhatsApp), conversation management dashboard, and analytics. The Service is currently in Beta phase and features may change without prior notice.
3. User Accounts
You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. You must provide accurate information during registration. You must be at least 18 years old or have legal authorization to enter into this agreement.
4. Acceptable Use
You agree not to: use the Service for illegal activities, send spam or unsolicited messages, attempt to compromise the security of the Service, impersonate others, transmit malware or harmful code, violate intellectual property rights, or use the Service to collect personal data without consent. Violations may result in immediate account termination.
5. Intellectual Property
The Service, including its software, design, logos, and content, is owned by PT Kinetikum Indo Solusi and protected by Indonesian and international copyright laws. You retain ownership of your data and content uploaded to the Service. By using the Service, you grant us a limited license to process your data solely for providing the Service.
6. Limitation of Liability
The Service is provided "as is" without warranties of any kind. PT Kinetikum Indo Solusi shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. During the Beta phase, the Service may experience downtime, bugs, or data loss. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
7. Termination
Either party may terminate this agreement at any time. Upon termination, you may request export of your data within 30 days. After 30 days, your data will be permanently deleted. PT Kinetikum Indo Solusi reserves the right to suspend or terminate accounts that violate these Terms.
8. Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through the District Court of South Jakarta, Indonesia. These Terms constitute the entire agreement between you and PT Kinetikum Indo Solusi regarding the Service.
9. Trial Period
All paid plans include a 14 calendar day free trial starting from email verification. No credit card is required for trial. You have full access to plan features during the trial period. When the trial expires, your account automatically downgrades to the Free tier — no data is deleted. Trial notification emails are sent at 7, 3, 2, and 1 day(s) before expiry, and on the expiry date. Each user is entitled to one trial per plan tier.
10. Subscription & Payment
Billing is anchored to your subscription start date, not your payment date. Payments are processed through Xendit and Midtrans payment gateways. Prices are in Indonesian Rupiah (IDR) and subject to 11% PPN (Value Added Tax). Subscriptions auto-renew at the end of each billing period unless cancelled. You will receive an invoice email for each payment.
11. Upgrade & Downgrade
Upgrades take effect immediately. You receive a prorated credit for the unused portion of your current plan, applied to the new plan's first invoice. Downgrades take effect at the end of your current billing period — you retain access to your current plan's features until then. Upgrade credits are non-refundable.
12. Refund Policy
Within the first 7 days of payment, you may request a full refund (cooling-off period per Indonesian Consumer Protection Law No. 8/1999). After 7 days, no refunds are issued for partial billing periods. For annual plans cancelled within the first 30 days, a prorated refund for remaining months may be issued. Refunds are processed within 14 business days via the original payment method. Free and trial usage is not eligible for refunds.
13. Payment Failure
If a payment fails, you have a 7-day grace period during which we will retry the payment up to 3 times (at day 1, 3, and 7). During the grace period, your access continues uninterrupted. After 3 failed attempts, your subscription is suspended and access is restricted to the Free tier. You can reactivate by updating your payment method and completing payment.
14. Account Deletion
You may request account deletion at any time through your account settings or via the API. Upon request, a 30-day grace period begins during which you can cancel the deletion and restore your account by logging in. After 30 days, your personal data is permanently anonymized — your name, email, phone, and profile data become unrecoverable. Invoice and billing records are retained for 5 years as required by Indonesian tax law. Audit logs are retained per ISO 27001 requirements. You may export your data before deletion via the data export feature.
15. Changes to Terms
We may update these Terms from time to time. When material changes are made, you will be notified via email and prompted to accept the updated terms upon your next login. Continued use of the Service after being notified constitutes acceptance. If you do not agree to the updated terms, you may terminate your account. The latest version is always available at this page.
Questions? Contact us at legal@kinexa.id or support@liqaa.id