Service Agreement
Last updated: June 1, 2026
1. Definitions
"Service" refers to the Liqaa platform operated by PT Kinetikum Indo Solusi ("Company"). "Customer" refers to the individual or entity subscribing to the Service. "User" refers to any person authorized by the Customer to access the Service.
2. Service Scope
The Company provides a SaaS-based AI messenger platform including live chat widget, AI chatbot, multi-channel messaging, conversation management, and analytics. Features and availability may vary by subscription plan.
3. Trial Period
All paid plans include a 14 calendar day free trial starting from email verification. No credit card is required. Upon trial expiry, the account automatically downgrades to the Free tier with no data loss.
4. Plans & Pricing
Prices are in Indonesian Rupiah (IDR) and subject to 11% PPN (Value Added Tax). Plan tiers include Free, Starter, Professional, and Enterprise. Current pricing is published on the Liqaa website and may be updated with 30 days notice.
5. Subscription & Payment
Billing is anchored to your subscription start date. Payments are processed through Xendit and Midtrans. Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date.
6. Upgrade & Downgrade
Upgrades take effect immediately with prorated credit for the unused portion of the current plan. Downgrades take effect at the end of the current billing period. Upgrade credits are non-refundable.
7. Cancellation
You may cancel your subscription at any time. Access to paid features continues until the end of the current billing period. After cancellation, your account reverts to the Free tier.
8. Refund Policy
A full refund is available within the first 7 days of payment (cooling-off period per Indonesian Consumer Protection Law No. 8/1999). Annual plans cancelled within 30 days may receive a prorated refund. Refunds are processed within 14 business days.
9. Payment Failure
Failed payments trigger a 7-day grace period with up to 3 retry attempts (at day 1, 3, and 7). Access continues during the grace period. After 3 failed attempts, the subscription is suspended to Free tier.
10. Account Deletion
Account deletion can be requested at any time. A 30-day grace period allows cancellation and restoration. After 30 days, personal data is permanently anonymized. Billing records are retained for 5 years per Indonesian tax law.
11. AI Service Terms
AI-generated responses are informational only and do not constitute professional advice. Customer conversation data is not used to train third-party AI models. Fair use limits on AI features apply per subscription plan and may be adjusted with notice.
12. Data Protection
We comply with UU PDP No. 27/2022 and implement ISO 27001 security controls. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Regular security audits and vulnerability assessments are conducted.
13. Limitation of Liability
The Service is provided "as is" without warranties. The Company's total liability shall not exceed the amount paid by the Customer in the 12 months preceding the claim. The Company is not liable for indirect, incidental, or consequential damages.
14. Governing Law
This Agreement is governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through the District Court of South Jakarta, Indonesia.
Questions? Contact us at legal@kinexa.id or support@liqaa.id